Web-Portal

The new Web Portal 2.0 is the central tool for digital customer service – visually redesigned, functionally enhanced and fully integrated into your C3 infrastructure. It enables your customers to securely manage article data, orders and individual products online around the clock. You benefit from a secure, transparent and extremely efficient workflow – without any data exports or duplicate data maintenance.

The web portal has a modular structure and supports both customised products and standard items. Functions such as variety management, proof checking and approval, and direct ordering are available for customised items. For standard items, the portal offers classic web shop functionality – including order history and reorder options.

New in version 2.0 is the option to place call-offs from existing contract orders directly in the web portal. Your customers have access to all relevant framework agreements, can see available remaining quantities and can place orders independently based on this data. Delivery dates, call-off status and stock availability are displayed in real time – fully integrated into your C3 database. This reduces queries, speeds up processes and creates maximum transparency.

All data comes directly from your C3 database and is maintained centrally there. Unlike external e-business solutions, there is no need for manual synchronisation. For example, when an order is placed, it is possible to check in real time whether a stocked item is available in the desired quantity.

Your key advantages

Self-service around the clock: Your customers can manage approval processes, orders and item data themselves at any time.
Secure and transparent: Every step – from order to approval – is traceable and documented.
Efficiency gains: Automated processes reduce manual enquiries and relieve your team.
Directly access contract orders: Customers can view existing framework agreements and trigger call-offs independently – with live availability checks and remaining quantity displays.
Modern and user-friendly: Sophisticated appearance, pleasant look and feel, mobile-friendly.

With Web Portal 2.0, not only has the design been modernised, but the user experience has also been fundamentally revised. The new interface impresses with a contemporary look, significantly improved user guidance and optimised navigation – whether on desktop, tablet or smartphone. Version 2.0 also offers numerous functional enhancements: Existing processes have been streamlined, functions restructured and the entire user experience made more intuitive. At the same time, technical integration into the C3 system landscape has been further deepened. All data comes directly from the central C3 database – separate synchronisation or data maintenance is no longer necessary. This means that both your customers and your internal team benefit from a more efficient, consistent and media-break-free workflow.