Increasing Satisfaction: new Customer Satisfaction Manager

With the newly created position of Customer Satisfaction Manager (CSM), we want to offer our customers a very personal point of contact for questions, problems and suggestions. The aim is to ensure that current dissatisfactions are resolved promptly and that satisfaction is maintained during ongoing implementation projects. The success of our customers is our top priority, so the CSM will periodically seek dialogue with you. In addition to customer satisfaction meetings, the CSM will also supervise open issues in hotline, consulting and payments and inform you about how theurer.com C3 can further support you in future (expansion) plans. Together with the CSM, perspectives and plans are thus developed to further establish and advance the market leadership of customers and theurer.com

Complaint management will also be handled by the Customer Satisfaction Maanger with immediate effect. Via the hotline and/or the responsible consultant, complaints and/or criticism proecsses are recorded and forwarded to the CSM. In close cooperation with all parties involved, a solution is sought and implemented in a timely manner. While the maintenance and updating of the "Open Issues" list is the responsibility of the project manager and customer, it is the responsibility of the CSM to intervene and offer solutions in the event of ambiguities.

By introducing the Customer Satisfaction Manager, we want to give you a fixed contact person who takes care of your wishes, criticism and suggestions and consistently communicates news and improvements to existing customers. In close cooperation with Hotline and Consulting, this will guarantee a closer support of all customers to further increase their satisfaction when working with theurer.com C3. Try it out and contact Julian Auerbach with your wishes and suggestions. He is looking forward to hearing from you.

As a graduate economist with a degree in economics and many years of experience in customer support in the field of software and services, Julian Auerbach will be the link between hotline and consulting with immediate effect. He decided to take over the position of Customer Satisfaction Manager because our company presented him with a great product and a big vision for the future. Due to the dedicated team, theurer.com is future-proof and offers room for growth, change and improvement.

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