Practice-oriented business processes on a commercial basis are among the must-have elements of business. Whether you produce products yourself in-house to order or otherwise trade in them, you need a fully developed warehouse management system at all times. The ERP/Warehouse management system module includes all business processes on a commercial basis in the fields of sales, purchasing, warehousing and logistics. All sales processes, from the offer phase up to shipping, intermesh seamlessly in C3 and are automatically linked with the relevant purchasing processes. Routine business tasks, such as compiling an inventory or generating accompanying documents, e.g. proforma invoices, can be handled swiftly and easily in C3.
Most business interactions start with your quotation. You are able to enter as many items and alternate items as needed for your customer quotation, each with scaled prices. Once there is an estimate, a quotation is created with one mouse click. You can check the availability of products for a certain target delivery date and can see your margin and minimum price at any time.
A special assistant for entering scaled prices in a quote is available. Scaled prices can be entered directly within the quotation or can be transferred from estimates or your own price inquiry. Each item with its related price can be individually selected to be transferred into an automatically created new order confirmation. Quotations which do not lead to an order can be provided with feedback and status information to carry out analysis on rejection reasons.
With your own archive of text templates, extensive quotations can be created efficiently. Together with your predefined texts and quotation templates, C3 produces attractive, quick quotations. For complex project quotations, detailed quotation appendices can be prepared automatically with material specifications.
C3 also gives you the option of working with “simple” orders or blanket orders with call offs. This means an order may always consist of multiple items. Every order item can have its own delivery date. New articles or sorts can be created without interruption of the existing order entry. Prices are retrieved and checked for validity or taken from the assigned price list by mouse click automatically by the system. Each delivery date can be automatically calculated using your own configurable settings and can be changed individually. Depending on a current order input the settings can dynamically be changed and adapted. Moreover, you can directly generate your own purchase order for every order item.
C3 helps the administration of proofs with an automatic preparation of the required cover letters. Appointments for the approval of proofs are supervised and if needed a reminder letter or e-mail can be automatically generated. The order processing controls the delivery of call-offs in time schedule and permanently checked delivery dates of the orders. In case of order specific manufacturing, C3 can automatically create internal production orders or order production proposals which are directly linked to a customer order.
Delivery notes and invoices are produced from the respective orders automatically or can be generated as required, also without an order. You can enter any amount of invoice and/or delivery addresses or other addresses linked to the customer. Divergent invoice addresses can therefore be simply selected or can be set up for automatic selection. Moreover, complex logistic relationships, e.g. the supplying of subsidiaries or franchises, can be managed transparently with C3.
With every delivery, C3 checks for possible over or under supply. For every order item any amount of partial deliveries can be done.
As with all C3 documents, product images can also be printed on invoices or delivery slips, to facilitate incoming goods checks for your customer. Orders are prepared for the delivery and weight data of the packages can be transmitted by attached scales to C3. The delivery labels can be produced for DHL or UPS directly with the print out of the delivery note. National and international zones are taken into account with weight tables and price assignments.
The Articles area represents one of the central components in C3. Products are organized in individual structured product areas and goods groups. Your materials or tools are managed similarly by C3. Every detail of an article such as characteristics, inventory, purchasing information or assigned graphic or CAD files can be comfortably administered in one form.
You can create as many descriptive terms as you like for each goods group, which can then be used to describe your products and raw materials.
When creating a new item, the object parameters are automatically generated from the goods group of the item, which makes it very easy to describe specific common properties of items within a goods group. For example, roll labels may have the property “winding type”, the values of which, e.g. “head first,…”, can be predefined and then made available for selection. Grades inherit specific characteristics of a so-called grade template (e.g. material) and are then completed with concrete sorting characteristics e.g. the imprinted EAN number.
For every characteristic you can define if the information is for external use for customers or suppliers or only internal information. Internal characteristics are usually only printed on internal production orders. For each goods group, the text creation can be configured in various ways, which eliminates the need for upkeep of their product descriptions for customers.
Even with classic "single orders" time can be saved and processes more transparent with the efficient article administration. For this class of products special settings are used by C3. The product configurator helps that these products are entered technically correct and can be calculated by each employee.
You can enter any amount of the combination of customers and their customer specific article numbers with your internal articles. When using this article in customer documents, C3 will automatically print out “Your article No. :WU08523"
Item numbers can be automatically generated from an internal range of numbers, or you can use your own choice of terms or e.g. drawing numbers specified by the customer. The revision status and date of each version can also be saved separately from orders, which let you continually verify at which time the customer has received the specific version of an item.
The option of the assignment of defined articles to a certain customer simplifies the search for customer-specific products. All prices for items or materials are organized in C3 based on price lists. This can be set up flexibly for complete item groups or assigned to a special item/material. The actual change status of a product and the date of product data are independently saved from the orders. You can reproduce at any time, with which delivery a customer received a certain version of their product.
All articles and materials can be ordered or arranged manually or automatically for a certain date. Articles and materials are classified with certain suppliers or groups. The arrangements can be made by major supplier or auxiliary suppliers followed by a price inquiry or purchase order.
You can generate delivery reminders automatically from outstanding orders, which signal delayed delivery to the respective suppliers.
For the entire purchasing process C3 uses several documents such as price inquiries, purchase orders, incoming delivery notes, and invoices. All these documents are tied together to ensure that complex purchase projects can be managed in a transparent way avoiding duplicate data input.
Every delivery can be registered and approved with a special assistant for the reception of goods. It automates the checking of triggered orders with the actual delivery by comparing the original purchase order. The required level of quality assurance is already guaranteed in the beginning of the manufacturing chain of the purchase. The incoming goods can alternatively be grouped by material, article or product area. Moreover, C3 makes it possible to assign the original documents of the supplier by directly scanning them. The electronic invoice can be checked efficiently and submitted to the financial accountancy without a manual recording being necessary. The allocation of an account is already defined in the purchase goods group
Customers may also have a credit limit, which can be automatically checked by the system when entering an order. Particular customers and suppliers can be blocked using special criteria, to protect your company from foreseeable problem situations. For every customer specified information can be entered such as shipping instructions or marketing information. Moreover, a possible under or over supply for an individual customer can be monitored.
Articles can be administered in an unlimited amount of stock and stock location with different types of stock spaces. The actual inventory of stock in a specific location can be requested and checked any time. C3 calculates earliest possible delivery dates considering all future stock movements for orders or planned production and the requisition time. The proposal for a certain delivery date can be directly applied with a certain order. If the availability check is opened from a production order, all materials involved in the production process and articles are taken into account.
Confirmed orders automatically reserve the required material and article inventory and inform of threatening bottleneck situations. All material and article consumption is recorded with bar codes, readers or online mobile devices and registered in real time. C3 provides you with extensive statistics by analysis of the store movements for the stocktaking process and particularly for the assessment of the actual inventory. Stocks can be analyzed as required based on quantities, pallets, batches or individual rolls.
Quality and complaint management in C3 helps ensure your quality standard remains high, since many of our customers have to ensure a range of certifications in any case. External and internal complaints can be made directly to customers or suppliers and combined with any other relevant documents for further complaint processing and quality assurance. For the quality management required as a key basic element, C3 supports you by offering diverse functions, all of which can be completely built-in into the warehouse management system and production. This means for example that individual items or tools can be saved and then separately handled when generating offers or orders.
All complaints recorded for any customer, open or closed, are immediately available with every customer contact. The quality assurance in relation to suppliers is supported by supplier assessment. Every delivery can be assessed and recorded with criteria such as appointment reliability, product quality, pricing and environmental aspects. From this the fulfillment of the delivery and the quality of the supplier can be determined.
C3 includes a high-performance commission system, which allows discount rates to be assigned to customers and trading partners on an item-specific or item group-specific basis. In addition, price and quantity discounts that differ to the price list can be granted to specific customers on an individual basis. Representatives and trading partners can be managed via trading areas, which also allows detailed commission rules to be applied, e.g. depending on consumer group. C3 uses this information to automatically generate commission invoices. C3 also supports you when analyzing sales or representative areas with comprehensive evaluations of orders, turnover and the development of both over time.